RETURNS AND EXCHANGES
WHAT IS YOUR RETURN POLICY FOR NEW PRODUCTS?
Lirisy is consistently recognized for its customer loyalty and we are committed to 100% user satisfaction.
If the item you received from us is not the item you ordered or it is damaged in some way, we will make every effort to replace it as soon as possible or we will gladly take back the item and credit you the merchandise price along with shipping and handling costs.
To allow sufficient time to field test our gear in the environment of your choosing, if you find a newly purchased Lirisy product unsatisfactory for any reason we will accept it back within 30-days of receipt for a full refund or exchange for another item(s). However, in either case, return and/or redelivery shipping costs are the customers’ responsibility.
WHAT IF I HAVE A DEFECTIVE PRODUCT?
If you ever experience an issue with a Lirisy product at any time, regardless of where it was purchased, please contact us directly and we’ll do everything reasonable to help you.
HOW DO I MAKE A RETURN?
To make a return, please take the following steps:
- BEFORE returning any products please contact us first to receive an RMA number (Return Merchandise Authorizaton) and prominently write it on the outside of the package. Packages will not be accepted without an RMA.
- Include a note containing your name, shipping address, phone number and email, and reason for the return (including, if applicable, information about the firearm and usage environment for defective returns). Please include a copy of the receipt if possible as well.
- Wrap the item with quality padding and place in an appropriate box for shipping. We recommend insuring your shipment and obtaining tracking information in case the package is lost in transit.
- Packages must be returned prepaid- we do not accept COD packages. All refunds will be applied to the credit card used for the original purchase. You should allow one to two billing cycles for the refund to appear on your statement.